Spa tipping is customary at spas, but how much and how you handle it depends on your satisfaction. Spa tipping is usually 15-20% of the amount of the spa treatment. Our goal is to provide you an excellent experience, offering gratuity for a service well done is greatly appreciated.
No Children Please
If you are scheduled to receive a treatment, please do not bring children with you. Children under the age of 13 are not permitted in the spa. Services are for ages 13 and up. If you bring children with you, you will be asked to reschedule your appointment and our 24 hour cancellation policy will apply.
24-hour Cancellation Policy
We aim to provide our clients the highest quality service and pride ourselves on our exceptional team. As a courtesy to our therapists and our clients we require 24 hours notice for cancellations. If you should cancel your reservation less than 24 hours of your scheduled appointment, we not only lose your business, but also the potential business of other clients who may have taken your scheduled reservation time. For this reason we are obligated to compensate our team for their time as well as make up for lost revenue.
The full service fee will be charged to you for a missed appointment that is rescheduled or canceled with less then 24 hours notice given, Groupon or Living Social vouchers will be forfeited. We require 48 hour notice on canceled or rescheduled multiple people/treatment reservations and series appointments.