Spa Etiquite
24-hour Cancellation Policy
We aim to provide our clients the highest quality service and pride ourselves on our exceptional team. As a courtesy to our therapists and our clients we require 24 hours notice for cancellations. If you should cancel your reservation less than 24 hours of your scheduled appointment, we not only lose your business, but also the potential business of other clients who may have taken your scheduled reservation time. For this reason we are obligated to compensate our team for their time as well as make up for lost revenue.
The full service fee will be charged to you for missed appointment that are rescheduled or canceled less then 24 hours notice. We require 48 hour notice on canceled or rescheduled gift certificates, multiple people/treatment reservations and series appointments.
